Booking Terms

About These Terms

These terms apply to services booked with Vix Property Media. The individual services, price, property address and expected delivery time will be confirmed in writing before the booking is accepted.

1. Bookings and Services

A booking is confirmed when the customer accepts our written booking confirmation. Only the services listed in that confirmation are included. Any additional work must be agreed separately and may involve an additional charge.

2. Authority, Access and Property Preparation

The customer confirms that they own the property or have the owner’s authority to arrange access and the booked services.

The customer must provide safe access, keys, parking information, alarm instructions and details of any known hazards or restrictions.

The property should be clean, tidy and ready at the agreed appointment time. We may make small visual adjustments where reasonable, but we will not move heavy furniture, valuable items or personal belongings.

If we cannot access the property, or it is not ready for the appointment, the work may need to be reduced or rearranged and an additional visit may be charged.

3. Prices and Payment

Private customers are required to pay a 25% booking deposit. The remaining balance must be paid before the final high-resolution files are released.

Approved estate agents and other business customers must pay within 14 days of the invoice date unless different payment terms have been agreed in writing.

Additional editing, travel outside our normal service area and services outside the agreed booking may be charged separately where agreed with the customer.

4. Cancellations and Changes

Nothing in these terms affects a customer’s statutory rights.

Outside any statutory cancellation period, customers should provide at least 48 hours’ notice when cancelling or rearranging an appointment.

When less than 48 hours’ notice is provided, some or all of the deposit may be retained to cover reasonable time and costs already incurred. Where sufficient notice is provided, the deposit will normally be transferred to a rearranged appointment.

5. Drone Services and Weather

Drone work depends on suitable weather, airspace restrictions, safety considerations, privacy requirements and current CAA rules.

The remote pilot has the final decision on whether a flight can be completed safely and legally.

If the drone element cannot proceed, it will be rearranged or the unused drone element will be removed from the final charge.

6. Delivery and Corrections

The expected delivery time will be shown in the booking confirmation.

Customers should report any missing file or clear error as soon as reasonably possible. Reasonable corrections required because of an error by Vix Property Media are included.

Additional editing, styling changes or work outside the agreed brief may be charged separately.

7. Copyright and Use of Files

Vix Property Media retains copyright in the completed work.

Once payment has been received in full, the customer receives a non-exclusive licence to use the supplied files to market the named property on property websites, social media, business websites and printed property particulars.

The files must not be sold, supplied as stock material or used to market an unrelated property without written permission.

Vix Property Media will only use property images in its portfolio, website or social media where permission has been provided.

8. Matterport and Hosted Content

Any hosting period included with a Matterport tour or other hosted content will be confirmed with the booking.

Continued hosting after the included period may require an additional payment. Hosted content may be removed when the agreed hosting period ends or an invoice remains unpaid, following reasonable notice.

9. Privacy and Safety

Customers should remove private documents, personal photographs, valuables and any information they do not want recorded before the appointment.

Customers must tell us about hazards, access restrictions, pets, neighbouring restrictions or any other issue that could affect the work.

10. Consumer Cancellation Rights

Private customers who book online, by telephone or away from our business premises will normally have 14 days from the day after the service contract is made to cancel.

If the customer asks us to begin work during that period and later cancels, they may be required to pay a reasonable amount for work completed before cancellation.

The right to cancel ends once the service has been fully completed where the customer expressly requested the work to begin and acknowledged that the cancellation right would then end.

Customers may cancel by emailing [email protected].

11. Questions or Complaints

Please contact us promptly if you have a question or concern so that we have an opportunity to resolve it.

Email: [email protected]

Telephone: 07946 502026

Website: vixpropertymedia.co.uk