Privacy Policy
Vix Property Media respects your privacy and is committed to handling personal information responsibly and securely.
This Privacy Policy explains what information we may collect, why we use it and how we protect it when you contact us, make an enquiry, book our services or use our website.
Who We Are
Vix Property Media provides professional property photography and media services.
If you have a question about this Privacy Policy or the personal information we hold about you, please contact us using the email address or telephone number shown on our website.
Information We May Collect
Depending on how you contact or work with us, we may collect:
- Your name
- Email address
- Telephone number
- Property address and relevant property details
- Details of the services you are interested in or have booked
- Information contained in emails, messages, enquiry forms or other communications
- Invoice and transaction information
- Technical website information and cookie information where applicable
- Photographs, video or other media created while providing our services
We do not intentionally collect more personal information than we reasonably need.
How We Use Your Information
We may use your information to:
- Respond to enquiries
- Provide quotations
- Arrange and manage bookings
- Deliver photography, floor plans, drone imagery, walkthroughs, virtual tours, copywriting and other agreed services
- Contact you about your booking or project
- Provide completed media
- Deal with payments, invoices and business records
- Provide customer support
- Improve our services and website
- Meet legal, tax, accounting and regulatory requirements
- Protect our business and prevent misuse or fraud
We use personal information only where we have an appropriate lawful reason to do so, such as fulfilling or preparing to fulfil a contract, meeting a legal obligation, pursuing legitimate business interests or obtaining consent where consent is required.
Photography, Video and Drone Imagery
Property photography, video and aerial imagery may occasionally capture people, vehicles, neighbouring areas or other identifying information.
We aim to minimise unnecessary capture of personal information and will handle imagery responsibly.
Drone work is planned with consideration for privacy, safety, location restrictions and applicable requirements.
Sharing Your Information
We do not sell your personal information.
- Website and email providers
- Secure cloud-storage providers
- Virtual-tour or property-media platforms
- Payment and accounting providers
- Professional advisers or insurers
- Authorities or regulators where disclosure is required by law
Where necessary, information may be shared with trusted organisations that help us provide our services, such as:
We only share information where there is a legitimate reason to do so.
Where a service provider processes information outside the UK, appropriate protections will be used where required by data-protection law.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary.
Enquiry information is kept for as long as needed to respond and follow up appropriately.
Booking, invoice and transaction records may be retained for the period required for legal, tax and accounting purposes.
Property-media files may be retained for a reasonable period following delivery so that we can provide support, replacements or agreed ongoing services.
Information that is no longer required will be deleted, securely disposed of or anonymised where appropriate.
Portfolio and Marketing Use
We may ask for permission to use selected examples of our work in our portfolio, website, brochure or marketing.
Where specific permission is required, we will seek it before using the material for that purpose.
Cookies
Our website may use cookies or similar technologies necessary for the website to operate.
Where analytics, advertising or other non-essential cookies are used, appropriate information and choices will be provided where required.
Visitors can use the website's cookie controls to manage their preferences where available.
Your Rights
Depending on the circumstances, data-protection law may give you rights relating to your personal information, including the right to:
- Ask what information we hold about you
- Request correction of inaccurate information
- Request deletion in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain uses of your information
- Request transfer of certain information where applicable
- Withdraw consent where we rely on consent
Please contact us if you wish to exercise any of these rights.
You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.
The latest version will always be available on this website.
Contact Us
For privacy questions or requests, please contact Vix Property Media using the business email address or telephone number shown on our website.